Nobis Works, formerly the Tommy Nobis Center, provides job skills training and employment placement to individuals with disabilities. The center‘s hard-working rehabilitation services staff strives to serve as many clients as possible, but the organization‘s previous lack of automation hampered efficiency. Of particular concern was the center‘s intake process, which had been the same for as long as anyone could remember.
After they won the 2009 TechBridge® Technology Innovation Award, TechBridge worked with the Tommy Nobis Center to design and implement Salesforce.com and Microsoft Office SharePoint Server 2007 to automate the intake and tracking of client data with astounding results:
- Time for individual client intake was reduced by 70% from 2.5 hours to 45 minutes, resulting in 3 to 5 more clients processed per week or 100 new clients per year, a 15% increase.
- Time saved by automated reporting is projected to be 8 hours per reporting period.
- Client records are now shared easily with office staff – saving 4 hours per week.
- Staff has more time to provide counseling on transportation, medical, housing, and financial needs.
Our coordinator has accelerated from handling two to three clients per week to seeing four or five. Processing more people each week cuts down the waiting time just to get into the center, and it reduces the time between completing intake and starting a program. If you are the person with a disability waiting your turn to get into programs at the Tommy Nobis Center, this is of paramount importance.
Rehabilitation Services Manager
Read a Case Study on how TechBridge, Microsoft and CTS worked with the Tommy Nobis Center to implement Microsoft Office SharePoint Server 2007 and its portal, workflow, business process, business intelligence and collaboration capabilities.