The Problem/Challenge:
One challenge faced by ARCHI was that when an agency (for example, Midtown Assistance Center) accepted a housing assistance request via the ARCHI Salesforce portal, the application and contact data had to be manually re-entered into the agency’s system. This manual process was time consuming, error prone, and delayed service delivery.
The Techbridge Solution:
Techbridge integrated the ARCHI portal with the agency’s Salesforce system so that when a housing assistance request is accepted, the application and contact data are automatically synced. This automation eliminates the need for duplicate data entry and streamlines the transition from intake to service delivery.
The Impact/Outcome:
- Processing time per request was reduced dramatically from approximately 10 minutes to less than one minute.
- At an average of 50 requests per week, this integration saved over 8 hours of staff time.
- Data quality improved significantly.
Informal Feedback from Midtown Assistance Center:
“Hello Friends,
Best,
Wanted to touch base with you about Zap integration feedback from Rhea and Onisha. Caseworkers estimated the same amount of time (without my input) of about 7 minutes (maybe sometimes 10 if issues here and there) vs one minute or less now. We are getting duplicates related to accepting requests quickly, but easy to delete on our end. They also mentioned that it helps with the mental fatigue experienced from going back and forth between systems so much. This is also related to what I call ‘caseworker brain’, so great it is helping reduce some of that stress.”
Mitchell Parsons
Director of Operations
Midtown Assistance Center