Hear What Some Georgia Nonprofits Have Done with Dream Big Technology Grants
CONNECTING MULTIPLE NPOS
CHRIS 180 AND WESTSIDE CONNECT
CHRIS 180 (formerly CHRIS Kids) looked around and identified a frustrating problem for families, youth and children in crisis: people in trouble needed to bounce around to multiple independent agencies to get the help they needed, submitting the same information to each and possibly duplicating requests for services. Chris 180 and its partner nonprofits established a standardized screening and referral process called Westside Connect. The onboarding systems and information sharing become invisible to the clients and result in quicker, more accurate individualized solutions.
Technology allows us to work together. All agency partners collaboratively developed protocols that integrate this standard process into their workflows. Each agency has a unique data platform (including manual processes) to complete intake and track service delivery. To support cross agency care coordination, diverse data systems needed to be integrated. Consequently, TechBridge services were essential to assess the different agency systems, allow us to track unduplicated clients between agencies, and provide a solution to support care coordination between agencies.
By creating a solution that has interoperability among all platforms and agencies, workflow sustainability is maximized. CHRIS 180 along with staff supporting the Westside Connect effort from the Blank foundation supported this project to assure its sustainability. A shared platform – among these various agencies and nonprofit organizations – improved efficiency, ensured the security of client information, reduced duplication in services by supporting data sharing, decreased the amount of time faxing client information to other agencies and support care coordination between multiple agencies serving the same client. Westside Connect is allowing CHRIS 180 and its partners to transform the way residents access essential services.
CLIENT JOURNEYS AND OUTCOMES
Homeless families need coordinated services immediately and throughout a series of steps to establish stability and regain security for parents and kids. Rainbow Village was recognized for its superior case management in helping homeless families in Duluth, Georgia move from daily survival to stability and success.
The staff and board of Rainbow Village wanted to capture the coordinated steps in their clients’ journeys and use technology to create a framework that would track, prompt and measure the nonprofits impact.
Rainbow Village described this goal in its Dream Big application and were awarded the Big Dream Technology Grant in 2018. The TechBridge Nonprofit technology consultants helped its executive director and project champions in developing key performance indicators, mapping client journeys, and preparing the organization to use a client management system to track the progress the families. Rainbow Village can now better articulate its impact with data and repeatable processes, and therefore may influence other nonprofits working in the same space or expand its own operations.
BREAKING DOWN INFO SILOS
“Let’s help kids in low-opportunity communities imagine brighter futures!” With the Dream Big technology grant, we eliminated the time laden role of data entry and associated personnel costs. Providing multiple access points lead to more real-time, context-rich updates on student academic plans and how these relate to coordinated family supports.
Raising Expectations has an exemplary reputation for providing high quality youth development and prevention programming.
Although the work of the Raising Expectations is highly regarded, the organization’s brand has not expanded beyond the the geographic area known as the “Washington cluster.” Currently, our nonprofit has both built customized tools (Access database) and utilizes existing ones (TraxSolutions) for data collection. Unfortunately, the information housed on these silo databases do not communicate to each other. The RE Leadership Team has made significant strides in diversifying the organization’s funding stream in recent years. However, we recognize that having a data strategy that supports effective communication and demonstrates impact to external stakeholders is integral our development plan and expanding our brand recognition outside the Washington cluster. After researching possible applications of the Salesforce platform, we became excited about securing subscriptions to access information regarding donor communication to aid in donor cultivation. By using Salesforce to house the organization’s volunteer database, a student database and case management notes will cut down on administrative functions by streamlining the onboarding processes for volunteers and newly enrolled students. As a result, we can thereby eliminate the time consuming role of data entry and the associated personnel costs.