The Problem/Challenge:
For the last two decades, New Life Community Alliance (NLCA) has cared for the basic needs of more than 40,000 residents in South DeKalb and nearby communities by providing food, clothing, shelter, and supportive stabilizing services. More recently, NLCA saw a clear need for a strategic expansion of their work necessitating an update in technology and operations. In January 2025, NLCA launched a new Warming Station program to serve fellow Atlantians. Tracking critical client data—such as the number of bed stays, meals, hygiene kits, clothing, counseling sessions, and job assistance services—proved challenging using a hybrid system of paper and Salesforce. In one case, a client’s medical emergency underscored the need for real-time data, as delays in identification could have severe consequences.
The Techbridge Solution:
NLCA leveraged its Salesforce investment to fully transition to digital tracking. A new program dashboard was built to display real-time key performance indicators (KPIs) and enable client photo uploads at check-in. This ensured that all client data was current and immediately accessible, streamlining both routine reporting and emergency response.
The Impact/Outcome:
- Real-time dashboard reports now provide weekly impact metrics.
- In an emergency, staff quickly identified an unresponsive client via the check-in list, photo, and profile, and provided critical data to EMS as the client was transported to the hospital.
- The integrated system dramatically reduced administrative time and improved client safety.