TechBridge software solution for legal service organizations.
JusticeServer™ is case management built on Salesforce. JusticeServer facilitates delivering pro bono legal services to low-income clients.
Who Can JusticeServer Help?
JusticeServer simplifies workflows for any legal services organization needing:
- Case management
- Pro bono case matching
- Collective action — share data securely & privately with organizations offering similar services
Not sure which platform(s) you need? Fill out our questionnaire.
JusticeServer Case Management is built on the popular Salesforce platform. We offer a standard option, but most legal services organizations (LSOs) prefer to customize JusticeServer to their unique workflows.
With JusticeServer, LSOs gain data-sharing capability with other nonprofits and community collaboratives.
JusticeServer provides intake assessment, service tracking, case records, outcomes reporting, referral tracking, and more.
The standard option includes:
- Client intake
- Conflict check
- Eligibility screening
- Multiple cases per client
- Clinic management
- Funding & problem codes
- Outcome tracking
- Time tracking
- Hotline management
Pro Bono Portal
In addition to the features of our standard option, LSOs with pro bono programs may choose to automate client intake through our pro bono portal. LSOs may choose to use the Pro Bono portal as a standalone product.
The portal enables attorneys to easily volunteer their time for pro bono cases from one or more legal services providers. They can then connect with low-income clients, ensuring their legal expertise has the greatest impact.
The standalone portal charges no per-user license fees. LSOs enter information about their case and pro bono attorneys can accept and manage the case.
- View public cases
- Volunteer registration
- Update profile
- Express interest in a case
- Manage email subscriptions
- Manage casework
- Time tracking
- Outcome tracking
- View closed cases
- Sign up for clinics
- Pro bono coordinator support
JusticeServer can also facilitate collective action. Nonprofits coordinate their services with JusticeServer, they serve more people while collecting valuable data insights about their clients.
Pro Bono Services Under COVID Lockdown
The Problem: Approximately 15% of Michigan households with children reported “sometimes or often” not having enough food to eat in the previous seven days. The same percentage say they have slight or no confidence in paying their next rent or mortgage payment on time. Many of these households qualify for aid but have little time to spare and don't know how to navigate complex application requirements. With their many responsibilities, their mental resources are pushed to the limit.
Legal Services Organizations (LSOs) exist to ease the burden of overworked, under-resourced families. But the LSOs themselves are facing increasing caseloads as needful population grows and their own resources shrink. This was never more true than under COVID restrictions when job losses skyrocketed (increasing the need for services) and corporations cut back their underwriting (decreasing funding for the LSOs).
The Michigan Advocacy Program coordinates a collaborative of nearly a dozen LSOs to provide legal access to the most vulnerable populations. They were already stretched when they came to us to solve their administrative bottlenecks.
The Solution: We launched a tailored, large-scale implementation of JusticeServer right before the lockdown. Nobody was expecting the stresses COVID would place on obtaining legal services, including us, when we launched. But the platform proved so robust that it not only maintained but increased the number of clients served and attorneys matched during the worst of the crisis.
JusticeServer presently serves the entire state of Michigan.
Finding the Right Provider
The Problem: The Eviction Defense Collaborative (EDC) is a collaborative of ten Legal Services Organizations (LSOs) that needed to coordinate better. As in Michigan, (EDC) saw a huge increase in eviction cases when the world went into COVID lockdown. Illegal evictions surged despite the passage of the No Eviction Without Representation Act of 2018 and the CARES Act of 2020.
Under the CARES Act, some landlords were not permitted to file evictions for nonpayment before July 25, 2020. This meant that EDC would not only be working to prevent evictions filed before that deadline but also would need to prepare for an onslaught of cases that were coming afterward.
The Solution: JusticeServer streamlined and centralized communication among agencies, giving the ten organizations the means to track client outcomes among themselves.
JusticeServer made it possible for potential evictees to request legal services without an in-person visit. It then furnished tenant intake records and display key details on the dashboard.
The results were evaluated and ranked as suggested referrals to a staff member for approval. Under shelter-in-place rules, this portal allowed tenants to enter through one “virtual” door to receive legal representation from one of ten legal services providers. EDC collaborative members have the assurance that their clients are eligible for their help without an in-person meeting, thereby reducing risk.
These nonprofits utilized JusticeServer™ to amplify their good work
Legal Aid at Work
San Francisco-based nonprofit Legal Aid at Work offers free legal services to help low-income people exercise and advance their workplace rights.
Legal Aid at Work was awarded the TechBridge Dream Big for Social Justice Grant in the spring of 2022. As part of the grant, we implemented a customized instance of JusticeServer, consolidating their client- and case-tracking and automating their processes, ultimately allowing them to serve more Californians.
Health Consumer Alliance
The Health Consumer Alliance (HCA) is a technology solution unifying its 10 independent local nonprofit partners across California. HCA helps them connect its free legal services to consumers in all languages and income levels. HCA has created several local JusticeServer instances. A cloud-based data warehouse enables local and statewide reporting.
Pension Rights Center
TechBridge built a JusticeServer prototype to allow 7 of the Pension Rights Center-associated organizations to use the same set-up for case management while reducing the cost of separate system builds. A single system ensured system integrity and ease of reporting.
Want to learn more?
Complete the JusticeServer™ questionnaire to start transforming your organization!